Change the billing email
Choose which email address receives invoices, receipts, and other subscription notifications.
Overview
The billing email receives subscription invoices, payment receipts, renewal reminders, and payment notifications for your workspace.
Use an address monitored by the person or team responsible for company payments.
Change the billing email
Only workspace admins can change the billing email.
Open Settings → Billing
Find Billing email
Enter the new email address
Click Save changes
New billing messages are sent to the updated address immediately. Messages sent before the change are not forwarded automatically.
The billing email does not need to belong to a Featurebase teammate. You can use a shared address such as billing@company.com or accounts@company.com.
Tip: Use a shared finance address when several people need access to invoices and payment notifications.
Emails sent to the billing address
The billing email can receive:
New subscription invoices
Successful payment receipts
Failed payment notifications
Renewal reminders
Plan-change confirmations
Subscription cancellation confirmations
Product notifications, security alerts, and teammate invitations continue to use the email addresses configured for each teammate.
Resend an invoice
Workspace admins can resend an invoice to the current billing email:
Open Settings → Billing
Select the Invoices tab
Open the relevant invoice
Click Send by email
The invoice is sent to the billing email currently saved for the workspace, even if a different address was configured when the invoice was originally created.
FAQs
Can I use more than one billing email?
Each workspace has one billing email. Use a shared or forwarding address when several people should receive billing messages.
Does changing the billing email change my login email?
No. The billing email is only used for subscription and payment messages. It does not change any teammate's account or login email.
Can I use an email address that does not belong to a teammate?
Yes. The billing email can be any valid address, including a shared finance inbox.
Why did an invoice go to the previous billing email?
The invoice may have been sent before the billing email was changed. Messages that have already been sent are not automatically forwarded to the new address.