October 8th, 2025
New
Hey there! We’re super excited to announce that Featurebase Mobile has arrived.
Bring the speed and power of Featurebase’s support inbox to your pocket with our fast, compact, and fully native iOS and Android applications.
Use the app to respond to support conversations with AI replies, receive notifications about new issues, and unblock customers on the go.
Read more and download it today for iOS and Android.
October 8th, 2025
New
We’re excited to share that we’re now Featurebase.com - not just .app!
It’s a small step, but a meaningful one that shows we’re here for the long run and committed to continuously delivering value to you.
Thank you for being part of the journey!
— Team Featurebase
October 8th, 2025
New
Improved
We’ve completely redesigned the Users Directory to give you a deeper understanding of your customers and their actions - whether you’re in B2C or B2B. The new design also matches Featurebase’s growing functionality and makes it easier than ever to manage users and companies in one place.
Updated user profiles
We’ve redesigned user profiles to give you a complete picture of every customer in one place.
Direct actions from profiles - start conversations (live chat and email) right from a user’s profile, and submit feedback on their behalf
All context in one view - in addition to seeing all of their conversations, feedback, comments, and upvotes in one place, their Survey responses are also now included
Whether it’s a single customer or an entire company, you’ll see the full context of their relationship with your product right at your fingertips.
Company profiles (new)
We’ve introduced company profiles to give B2B teams a powerful new way to understand customers at the organizational level.
Unified company view - all of a company’s conversations, feedback, and associated members are now visible in one place for effortless context
Company attributes - add and track attributes at the company level to capture details that matter most to your team
Company profiles bring together everything you need to understand not just individual users, but the entire organization they belong to.
Get started with guides from our Users directory documentation.
As always, leave us feedback! 💫