Include image on roadmap cards

It's very helpful, as a user viewing a board, to have an image demonstrating the feature on the road map. It also looks like and clean: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1680621423589.png]

Optional field for changelog entries to enter a product version

For customers with on-premise installations, it is useful to know from which product version a certain feature is available. Therefore I would like to have an optional field "Version" which should be visible in the changelog. There should be a filter to select all changes which are available for a specific version. An alternative would be if custom tags could also be used for the changlog, so we could use custom tags for versions but they could be used for anything else as well. Again a filter for custom tags would be necessary then.

Product/Onboarding Tour Widget

Would be nice with a widget for a simple product/onboarding tour for users that has signed in for the first time. This could be connected to parts/features in the UI and briefly explain them. It would be nice if this could also connect to the feedback module so users can leave feedback while going through the tour.

Post with e-mail only (without password)

Currently there is an option to sign in with e-mail and password or to allow anonymous postings. There should be a third option to allow new submissions or upvotes with e-mail address only. Users can add submissions or vote without registration, but they have to enter an e-mail address An email is sent to them, and they have to confirm the action with a link which is sent in the mail

API for support platform

We would need to have API support for the Support Platform, allowing us to create custom forms for our customers to submit requests through, which we could sync to Featurebase Inbox.

History log

It would be great to add a log section that records and displays the history of activities performed by each admin.

Link one post to another

It would be good to have options to link one post to another in Featurebase, as now I have two post that are related and connected but can't put like "relationship" and link them together as part of one feature. I can put link but that's not good solution for me. I would like to see main post and connected post to that one. Something similar as "Task > Subtask" or even Relationship to Taks as Clickup has, but visible not hidden.

Help Scout integration for feedback

Would love to see an integration with Help Scout to quickly create / link feature requests from customer feedback.

More Help Center layouts / templates

Would be great to have more possible layouts for the help center.

Fathom integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Fathom [https://www.fathom.ai/] into Featurebase: Highlight specific parts of a transcript and select “Log to Featurebase” Use AI to automatically extract key insights from transcripts Match insights to existing feedback (as a private comment) or create a new feedback post if none exists. Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Notion integration

We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.

Better Experience for "Multi-Brand" Companies

Hi, As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users. At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution. The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once. I've made a small sketch to explain the concept easier: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png]

AI Comment summarization

Some teams get 50-100+ comments on popular feature request posts. We should add AI comment summarization that extracts insights and gives you the top-line ideas people have without the spam and duplicates.

Email surveys

Add the ability to send out an email for the survey to all targeted users.

Sorting rework

Users want two sorting directions (ascending and descending) for all options. For example, if the sorting option is ‘Upvotes’ there should be two options: Descending: where it shows the most upvoted posts first Ascending: where it shows the least upvoted posts first. There should also be more status sorting options (some them renamed for clarity): Upvotes Upvoter revenue Trending Importance (avg. of Usage Frequency, Urgency, and Importance) Status Status updated date Posted date Due date Manual Also for roadmaps, it’s quite critical to have a manual sorting option [https://feedback.featurebase.app/p/manually-prioritize-cards-on-roadmap-by-dragging]. And ‘Pending’ should be a filter, not a sorting option. This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort ‘oldest posts first’ for example, but can’t with the current system.

Enable subdirectory hosting of changelog instead of subdomain

Instead of using changelog.domain.com [http://feedback.domain.com], it'd be great to use domain.com/changelog [http://domain.com/changelog] or a customizable directory. Intercom currently supports this and would love it for SEO purposes. Subdomains while OK for SEO dont contribute to root domain as they're considered separate sites.

Change default fibi message language

We have the “Greeting & Introduction” and “Default language” settings set to “Dutch” and it’s still starting the chat in english.

Integration with Linear Customer Requests

https://linear.app/customer-requests [https://linear.app/customer-requests]

Push existing Jira issues to Featurebase

Easily push old Jira issues to Featurebase to capture feedback for them.

Customize the automated reply message

When a customer starts the conversation - customize the automated message reply

Live chat & help desk module

Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.

Upvote threshold for forwarding posts to issue management integrations

For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.

Search visibility

Add an option to keep our feedback portal out of search engine results while leaving it accessible through a direct link.

Workflows & automations for the Support Platform

Set up custom automations and workflows based on the rules you define, like: Assigning chats automatically to the correct teammates / teams [https://feedback.featurebase.app/p/assignment-options-for-inbox] Auto-close conversations [https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting] SLAs [https://feedback.featurebase.app/p/service-level-agreements-slas] Automatic follow-up questions from Fibi [https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got] Email ticket autoreplies [https://feedback.featurebase.app/p/email-ticket-autoreply] etc

Automatic AI tagging

It would be great if AI could automatically assign tags to posts to help you filter feedback by your own criteria. Example, all posts that talk about help center related features should be assigned the help center tag.

Email auto replies for support conversations

When a support request is received via email, it would be great to set up and customise autoreply acknowledging that the email was received and we will get back to it; Can even include information about expected reply time/office hours like chat conversations.

Merge user accounts

Allow the ability to merge two distinct user accounts, consolidating their associated data such as feedback, comments, and votes, into a single user profile. This would help in managing duplicate user entries and maintaining a cleaner user database.

Mobile app POC

Cannot Edit Background and Primary Colors

I believe there is a bug that is not allowing me to edit “Background Color“ or “Primary Color“ for both light and dark modes in the Customization → Styling tab. When I put my cursor in either text box, I cannot edit the existing hex colors.

This feature request is a deal breaker

This feature is a must have for this deal to go through

Add custom links in public portal navigation

Would be helpful if in the header we can add a link to go back to our main site (the current logo naturally goes back to the home page of the FeatureBase Board), since users would logically be directed from the main site to this, it would be nice if there was a link/button to direct them back.

Github Issues/Projects Integration

It would be nice to be able to push issues into Github.

Mobile app for the Support Platform

Would be nice to answer support tickets on the go and all that

SSO for Featurebase

As a B2B company, I do not want to ask my clients to log in again at a new platform, e.g. Featurebase. Therefore, a feature that allows Single Sign-On would be very helpful.

Comments on Changelog posts

It would be really great if our users could post comments on changelog posts.

Custom fields for post creation

Feedback Prioritization (Scoring) Tool

Beta now live ➡️ @Prioritization module & more 🎯 As it can be quite difficult to decide which feedback to prioritize and work on because it can't always be based just on the number of upvotes - it usually has to be both the user value, market value and the effort that something requires etc. It would be great to have an internal "scoring" tool or system. This feature would allow POs and PMs to assign certain (internal) scores to the posts, those scores can be from 1-5 and include previously mentioned market value (1-5) and effort (1-5). Effort can go deeper as well, to add for example how research, design and development heavy something is and then get a final score for the effort. This can be done similar to what you have for the users (usage frequency, urgency, importance). Afterwards it would be easy to sort the posts by both effort required and user value. I believe that something like this would help a lot with managing user feedback and prioritizing it. And it would certainly be something that would differentiate Featurebase from other similar services. [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1692619653981.png]

SOC 2 Certification

Timeline for features

Users should be able to add timelines for new submissions. That data can be used to display a timeline with features under the roadmap page.

Hubspot integration!

Would need the ability to automatically tag posts to our customers so that we can manage/track solving these incoming requests.