Search from any helpful articles from our team to find an answer to your question.

Feedback

Roadmap

Changelog

How can we help you?

Help Center

Improved

Product suite

Support suite

Newsletter

demoorg

Capture customer requests that relate to their subscription

When you're unable to answer a customer's question and need to pass to another team who will respond to the customer at a later stage.

Request help with login issues, permissions, SSO, or account changes.

In Review

Planned

Investigating

In Progress

Completed

Already exists

Rejected

Waiting on customer

Translations

Users module

Migrations

Backlog

Next up

Done

Integrations

Workflows

Quarterly roadmap

🐛 Bug

❓ Confused

👀 Unaware

💡 Feature request

😞 Churn feedback

🚧 Outage

💙 Positive feedback

🔍 Quality review [Good]

🔍 Quality review [Poor]

Please tell us what we can do to make Featurebase the best product for you.

Share your product feedback!

Best regards,{{admin.name}} from {{organization.displayName}}

Hey {name|there}! 👋

When a support request is received via email, it would be great to set up and customise autoreply acknowledging that the email was received and we will get back to it; Can even include information about expected reply time/office hours like chat conversations.

Email auto replies for support conversations

An Anonymous User