Workflows & automations for the Support Platform
Set up custom automations and workflows based on the rules you define, like: Assigning chats automatically to the correct teammates / teams [https://feedback.featurebase.app/p/assignment-options-for-inbox] Auto-close conversations [https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting] SLAs [https://feedback.featurebase.app/p/service-level-agreements-slas] Automatic follow-up questions from Fibi [https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got] Email ticket autoreplies [https://feedback.featurebase.app/p/email-ticket-autoreply] etc