Workflows & automations for the Support Platform

Set up custom automations and workflows based on the rules you define, like:

• Assigning chats automatically to the correct teammates / teams [https://feedback.featurebase.app/p/assignment-options-for-inbox]

• Auto-close conversations [https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting]

• SLAs [https://feedback.featurebase.app/p/service-level-agreements-slas]

• Automatic follow-up questions from Fibi [https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got]

• Email ticket autoreplies [https://feedback.featurebase.app/p/email-ticket-autoreply]

• etc