Please tell us what we can do to make Featurebase the best product for you.
In Progress
Live chat & help desk module
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
In Progress
Upvote threshold for forwarding posts to issue management integrations
For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.
In Progress
Search visibility
Add an option to keep our feedback portal out of search engine results while leaving it accessible through a direct link.
Next
Notion integration
We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.
Include image on roadmap cards
It's very helpful, as a user viewing a board, to have an image demonstrating the feature on the road map. It also looks like and clean: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1680621423589.png]
Optional field for changelog entries to enter a product version
For customers with on-premise installations, it is useful to know from which product version a certain feature is available. Therefore I would like to have an optional field "Version" which should be visible in the changelog. There should be a filter to select all changes which are available for a specific version. An alternative would be if custom tags could also be used for the changlog, so we could use custom tags for versions but they could be used for anything else as well. Again a filter for custom tags would be necessary then.
Next
Better Experience for "Multi-Brand" Companies
Hi, As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users. At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution. The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once. I've made a small sketch to explain the concept easier: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png]
In Progress
Workflows & automations for the Support Platform
Set up custom automations and workflows based on the rules you define, like: Assigning chats automatically to the correct teammates / teams [https://feedback.featurebase.app/p/assignment-options-for-inbox] Auto-close conversations [https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting] SLAs [https://feedback.featurebase.app/p/service-level-agreements-slas] Automatic follow-up questions from Fibi [https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got] Email ticket autoreplies [https://feedback.featurebase.app/p/email-ticket-autoreply] etc
Next
AI Comment summarization
Some teams get 50-100+ comments on popular feature request posts. We should add AI comment summarization that extracts insights and gives you the top-line ideas people have without the spam and duplicates.
Product/Onboarding Tour Widget
Would be nice with a widget for a simple product/onboarding tour for users that has signed in for the first time. This could be connected to parts/features in the UI and briefly explain them. It would be nice if this could also connect to the feedback module so users can leave feedback while going through the tour.
Post with e-mail only (without password)
Currently there is an option to sign in with e-mail and password or to allow anonymous postings. There should be a third option to allow new submissions or upvotes with e-mail address only. Users can add submissions or vote without registration, but they have to enter an e-mail address An email is sent to them, and they have to confirm the action with a link which is sent in the mail
Next
Sorting rework
Users want two sorting directions (ascending and descending) for all options. For example, if the sorting option is ‘Upvotes’ there should be two options: Descending: where it shows the most upvoted posts first Ascending: where it shows the least upvoted posts first. There should also be more status sorting options (some them renamed for clarity): Upvotes Upvoter revenue Trending Importance (avg. of Usage Frequency, Urgency, and Importance) Status Status updated date Posted date Due date Manual Also for roadmaps, it’s quite critical to have a manual sorting option [https://feedback.featurebase.app/p/manually-prioritize-cards-on-roadmap-by-dragging]. And ‘Pending’ should be a filter, not a sorting option. This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort ‘oldest posts first’ for example, but can’t with the current system.
Next
Enable subdirectory hosting of changelog instead of subdomain
Instead of using changelog.domain.com [http://feedback.domain.com], it'd be great to use domain.com/changelog [http://domain.com/changelog] or a customizable directory. Intercom currently supports this and would love it for SEO purposes. Subdomains while OK for SEO dont contribute to root domain as they're considered separate sites.
In Progress
Automatic AI tagging
It would be great if AI could automatically assign tags to posts to help you filter feedback by your own criteria. Example, all posts that talk about help center related features should be assigned the help center tag.
Next
Change default fibi message language
We have the “Greeting & Introduction” and “Default language” settings set to “Dutch” and it’s still starting the chat in english.
Next
Integration with Linear Customer Requests
https://linear.app/customer-requests [https://linear.app/customer-requests]
Next
Push existing Jira issues to Featurebase
Easily push old Jira issues to Featurebase to capture feedback for them.
Next
Customize the automated reply message
When a customer starts the conversation - customize the automated message reply
Next
Different logo & colors for dark/light mode
As far as I can tell, right now you only support one logo and one main color. It would be ideal if we could add a dark mode logo and primary color, and light mode logo and primary color. That way when the UI changed for each users theme settings things would look good.