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Integration with Freshdesk for feedback
It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the freshdesk
Next
Salesforce integration
A salesforce integration that would: show prospects' feature requests and their status inside Salesforce allow searching and creating Featurebase posts from Salesforce sync customers and their attributes to Featurebase
In Progress
Slack integration for support module
Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are. A bot in Slack that can respond to customers’ requests Create posts from requests in slack automatically Answer to customers in Slack from FB messenger interface etc.
Attio CRM integration
Same as with Hubspot and other CRMs but even more powerful workflows. Automatically create all of your Featurebase users as person records in Attio See customers’ feedback and support conversations on their profile Submit feedback on behalf of customers through attio (from their profile, call transcripts, emails.)
Mixpanel Integration
Like the Segment integration, it would be great to be able to integrate using Mixpanel's javascript SDK. [https://docs.mixpanel.com/docs/tracking-methods/sdks/javascript] This would allow us to track users and events such as upvoting and leaving feedback and allowing for the identify functionality also. Im voting for this because Segment is expensive, and adds a new layer to our data pipeline, where we could just import events straight into mixpanel.
Make.com integration
Connect Featurebase with any of apps on make.com [http://make.com] to build automations.
Plain Integration
I use Plain (https://plain.com/) for customer support. It would be great to have a native integration between Plain and Featurebase.
Crisp integration
Add a way to use Crisp and feed customer feedback and feature requests from Crisp into Featurebase.
[Linear-Integration] Sync Custom Linear Project statuses
Currently integration with Linear is syncing the generic/blanket Project statuses. If custom status is made under Generic one i.e. Completed statuses are “Done“, “Finished“ & “Success” then sync rules allow only selecting by “Completed“ status.
Atlassian integration
We’d love to integrate your product with Atlassian Jira to automatically pass feedback and keep our developers in sync!
Integrations
While using a free account, when I click on the integrations, the product asks for an upgrade with a blur in the background, which is fine because of the pricing model. However, I think it would be better to be at least able to see which ones are available before using my 10-day trial.
Integration with Dovetail
It would be useful to integrate data with Dovetail to import directly the tickets into a project. Import in the channels would be very useful as well to see overall picture.
Planhat integration
Planhat integration to automatically import ARR data for roadmap decision-making. Nicole indicated this was a strong desire, but not a deal-breaker.
Planned
Slack integration
We’d really need an integration with Slack for us to be able to pick you over competitors!
In Progress
Connect to Slack
If your team uses Slack, enable this integration to keep your workflow and communication in sync. See issue updates in a dedicated channel. Use the /linear command to create new issues from Slack messages. Sync comments between Slack and Linear. Set up personal Slack notifications. Import custom emoji 🥳 to your Linear workspace. Connect Slack →
In Progress
Slack integration
Send new requests and status changes to a Slack channel so our team can follow progress where we already work.