Posts

File a post as an insight under a request

An insight is a customer's own words kept as evidence under a request — a quote, not a request of its own, and never returned by GET /v2/posts.

POST

/v2/posts/{id}/link-insight

curl --request POST \
  --url https://do.featurebase.app/v2/posts/{id}/link-insight \
  --header 'Authorization: Bearer <token>' \
  --header 'Featurebase-Version: 2026-08-19.orbit' \
  --header 'Content-Type: application/json' \
  --data '
{
  "issueId": "507f1f77bcf86cd799439011",
  "linkSource": "manual"
}
'

{
  "access": {
    "companyExternalIds": [],
    "userIds": []
  },
  "anchor": {
    "commentId": "<string>",
    "conversationId": "<string>",
    "messageId": "<string>",
    "ranges": [
      {
        "end": 123,
        "start": 123
      }
    ],
    "sourceRecordId": "<string>",
    "submissionId": "<string>"
  },
  "assigneeId": "507f1f77bcf86cd799439013",
  "author": {
    "email": "john@example.com",
    "id": "507f1f77bcf86cd799439011",
    "name": "John Doe",
    "profilePicture": "https://cdn.example.com/avatars/john.png",
    "type": "customer"
  },
  "boardId": "507f1f77bcf86cd799439011",
  "commentCount": 5,
  "content": "<p>It would be great to have a dark mode option for the dashboard.</p>",
  "createdAt": "2023-12-12T00:00:00.000Z",
  "customFields": {
    "cf_effort": 3,
    "cf_priority": "high"
  },
  "deduped": true,
  "eta": "2025-01-01T00:00:00.000Z",
  "features": {
    "commentsEnabled": true
  },
  "groupKey": null,
  "id": "507f1f77bcf86cd799439011",
  "inReview": false,
  "insightSource": {
    "capturedBy": "manual",
    "channel": "slack",
    "conversationId": "<string>",
    "externalId": "<string>",
    "sourceLabel": "<string>",
    "url": "<string>"
  },
  "intakeMode": "request",
  "integrations": {
    "clickup": [
      {
        "id": "86a1b2c3d",
        "title": "Add dark mode support",
        "url": "https://app.clickup.com/t/86a1b2c3d"
      }
    ],
    "devops": [
      {
        "id": 1234,
        "projectId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
        "projectName": "My Project",
        "title": "Add dark mode support",
        "url": "https://dev.azure.com/org/project/_workitems/edit/1234"
      }
    ],
    "github": [
      {
        "id": "1234567890",
        "number": "42",
        "repositoryFullName": "acme/backend",
        "repositoryName": "backend",
        "title": "Add dark mode support",
        "url": "https://github.com/acme/backend/issues/42"
      }
    ],
    "hubspot": [
      {

This endpoint turns the post {id} into an insight under the request issueId. Use it for the sentence a customer actually said; use attachTo on POST /v2/posts when the thing you are filing is a request in its own right and should stay one.

What changes

The post becomes an insight: kind is insight and linkedIssueId is the request.
It leaves the posts resource. GET /v2/posts/{id} answers 404 from then on, and it no longer appears in GET /v2/posts. Read it back through GET /v2/posts/{issueId}/insights, which is where it now lives.
Its author counts as a supporter of the request: the insight's upvoters are rolled onto the request (deduped by user, so a customer who had already voted is not counted twice) and the insight's author is subscribed to the request's updates. The request's upvotes goes up accordingly.
The request's linkedInsightCount is recounted from the live set of insights pointing at it.

Linking again to the same request is a no-op and returns the insight unchanged.

An insight that is already filed under a DIFFERENT request is MOVED — but only if nobody has confirmed that first link by hand. The old link is dropped first, and the old request is remembered as "not a match" so automatic matching never puts it back there. An insight whose link was already confirmed by a person (every link made through this endpoint counts as confirmed) is refused with 400 Insight is already linked to another issue. Detach it first. — call POST /v2/posts/{id}/unlink-insight first, then link it where you want it.

Which targets are refused

404 — no post with {id} in this workspace, or one the API key cannot see (Insight not found.); no request with issueId, or one the API key cannot see (Issue not found.).
400 — issueId equals {id} (a post cannot be linked to itself); the target is not a request (it is itself an insight, or a record — convert or restore it first); the target is a processed submission (atomizedAt — link to the requests that came out of it); the post being linked is a record (link the record's extracted insights instead); the post is already filed under another request by hand (unlink it first).
400 invalid_id — {id} or issueId is not a valid object id.

A merged, held-for-moderation, spam-held or closed target is not refused here: those guards apply to automatic (AI) attachment only, and a person linking by hand is trusted to mean it.

Response

The updated insight, in the standard post format (kind: 'insight', linkedIssueId set). The request it was linked to is not returned — fetch it with GET /v2/posts/{issueId} if you need its new upvotes and linkedInsightCount.

Body

issueId — the request to file this post under. Required.
linkSource — deprecated and ignored; a link made through the API is always a manual link.

Errors

Failures raised by the insight service (404 / 400 / 409) are returned as { "code": <status>, "message": "..." } rather than in the Stripe-style envelope the rest of this resource uses. The status code is the contract; do not parse the body shape.

Autorizaciones

Authorizationstringheaderobligatorio

API key as Bearer token. Use: Authorization: Bearer sk_...

Parámetros de ruta

idstringobligatorio

Post unique identifier

Ejemplo: 507f1f77bcf86cd799439011

Encabezados

Featurebase-Versionenum<string>header

API version for this request. Defaults to your organization's configured API version if not specified.

Opciones disponibles: 2026-08-19.orbit, 2026-01-01.nova, 2025-12-12.clover

Ejemplo: 2026-08-19.orbit

Cuerpo

issueIdstringobligatorio

ID of the request this post becomes evidence for. Must be a request in this workspace that can still take evidence.

Ejemplo: 507f1f77bcf86cd799439011

linkSourceenum<string>obsoleto

Deprecated and ignored. A link made through the API is always recorded as a manual link.

Opciones disponibles: manual, ai

Respuesta

Success

accessobjectobligatorio

Mostrar child attributes

anchorobject | nullobligatorio

When kind is 'insight', where exactly the insight points back into its origin: an insight source record with character ranges into its fullText, or the native conversation/message/comment/post ids.

Mostrar child attributes

assigneeIdstring | nullobligatorio

ID of the admin assigned to this post, null if unassigned

Ejemplo: 507f1f77bcf86cd799439013

authorobject | nullobligatorio

Mostrar child attributes

boardIdstringobligatorio

Board (category) ID this post belongs to

Ejemplo: 507f1f77bcf86cd799439011

commentCountnumberobligatorio

Total number of comments

Ejemplo: 5

contentstringobligatorio

Post content in HTML format

Ejemplo: <p>It would be great to have a dark mode option for the dashboard.</p>

createdAtstringobligatorio

ISO 8601 timestamp when created

Ejemplo: 2023-12-12T00:00:00.000Z

customFieldsobjectobligatorio

Custom field values keyed by field ID

dedupedenum<boolean>

Present and true only on POST /v2/posts, when the request carried a source.externalId that already had a post. The existing post is returned unchanged with HTTP 200; a newly created post returns HTTP 201 without this field.

Opciones disponibles: true

Ejemplo: true

etastring | nullobligatorio

Estimated completion time as ISO 8601 timestamp, null if not set

Ejemplo: 2025-01-01T00:00:00.000Z

featuresobjectobligatorio

Mostrar child attributes

groupKeystring | nullobligatorio

When kind is 'insight', the triage grouping key (source record id, conversation id, origin post id, or the insight's own id for singletons). Legacy insights may be null and group as singletons.

idstringobligatorio

Unique identifier

Ejemplo: 507f1f77bcf86cd799439011

inReviewbooleanobligatorio

Whether the post is pending moderation review

Ejemplo: false

insightSourceobject | nullobligatorio

Provenance of an insight: which channel it came from and how it was captured.

Mostrar child attributes

intakeModeenum<string>

Present only on POST /v2/posts: the intakeMode the post was processed under ('request' when the request named none). On an idempotent replay (deduped: true) this is the mode the post was ORIGINALLY created with.

Opciones disponibles: request, feedback

Ejemplo: request

integrationsobjectobligatorio

Third-party integration links associated with this post

Mostrar child attributes

isPinnedbooleanobligatorio

Whether the post is pinned to the top

Ejemplo: false

kindenum<string>obligatorio

Discriminates an actionable work item ('issue') from a customer submission whose claims were extracted into insights ('record' — not a work item). Defaults to 'issue' for all pre-existing posts. Default list responses return issues only; pass kind='record' to opt in. Raw signal ('insight') is never returned by the posts resource — insights are served by /v2/insights.

Opciones disponibles: issue, insight, record

Ejemplo: issue

linkedInsightCountnumberobligatorio

Number of insights linked to this issue as supporting evidence. Only meaningful when kind is 'issue'.

Ejemplo: 0

linkedIssueIdstring | nullobligatorio

When kind is 'insight', the ID of the issue this insight supports. Null when the insight is unlinked or when kind is 'issue'.

objectenum<string>obligatorio

Object type identifier

Opciones disponibles: post

Ejemplo: post

opportunityAmountnumber | nullobligatorio

Total opportunity amount from linked HubSpot deals and Salesforce opportunities

Ejemplo: 30000

portalHiddenbooleanobligatorio

True when the issue is hidden from portal/public surfaces. Missing stored values are returned as false.

Ejemplo: false

postUrlstringobligatorio

Full URL to view the post

Ejemplo: https://feedback.example.com/p/add-dark-mode-support

processingobject

On POST /v2/posts — queued: a processing run (claim extraction or the Organize rewrite) was enqueued and its result lands asynchronously on the post. skipped: nothing was enqueued; reason says which gate decided ('request_mode' for every intakeMode: 'request' create). existing: the create was an idempotent replay and the post was not processed again. On GET /v2/posts/{id} this field is present only for posts created with intakeMode: 'feedback' and reports how far that processing has got ('queued', 'processing', 'complete', 'needs_review', or 'skipped' with the same reason the create returned), with results listing what was made of the submission once the run has finished.

Mostrar child attributes

slugstringobligatorio

URL-friendly slug

Ejemplo: add-dark-mode-support

statusobjectobligatorio

Mostrar child attributes

tagsobject[]obligatorio

Tags attached to this post

Mostrar child attributes

titlestringobligatorio

Post title

Ejemplo: Add dark mode support

updatedAtstringobligatorio

ISO 8601 timestamp when last modified

Ejemplo: 2023-12-13T00:00:00.000Z

upvotesnumberobligatorio

Total number of upvotes

Ejemplo: 42

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