Hey guys! 👋

Last year, we made our dream come true by reaching ramen profitability with Featurebase.

This year, we took our dream to a whole new level. 2024 has been absolutely amazing for us, and we couldn’t have done it without you guys—thank you! 🙏

Here’s what Santa brought us in December:

• Huge dashboard redesign

• Segmented feedback board access

• Webhooks

• Manual user invites

• Tons of quality-of-life updates

A couple of daily reads written by us ☕

• Product Feedback Guide (Best Practices & Common Mistakes)

• 40 Top Customer Feedback Questions to Build Better Products

• What is Product-Led Growth (PLG) and Why is It Taking over SaaS?

Featurebase Messenger (first preview) 🤫

We are currently working on a state-of-the-art Live Chat & AI support product that will be natively integrated with your entire Featurebase workspace.

This will enable AI agents that can:

• Answers questions based on your Help Center

• Automatically create feedback & subscribe users to existing posts for updates

• Reference changelogs and your roadmap while answering questions

...And also has all the other basic features you’d expect from a Live Chat and email support tool.

The upcoming Featurebase Messenger will be the most customizable and high-quality Live Chat we know of. And thanks to our ecosystem advantage, it will unlock many powerful integrations that are impossible with other tools.

Oh, and this will be included for no extra cost on all paid plans. Stay tuned for more updates!

Huge dashboard & settings redesign ✨

You’ve all probably noticed by now, but—surprise—the Dashboard has been redesigned! 😆

Since we’ve introduced multiple new modules (and are approaching the Live Chat module) we finally took the time to improve the Dashboard’s navigation.

The settings page has also been completely reworked to help you find the necessary information faster and easier.

Segmented feedback board access 🔐

You can now limit boards to only specific user groups that you've defined. This is especially useful for larger companies with multiple different product.

For example, you can create separate boards for different products that only the users of that product see.

Learn more from here →

Webhooks 🪝

You can now listen to all kinds of events on your Featurebase workspace to create your own automations:

• Feedback events - Listen for post creation, updates, deletions & upvotes

• Changelog events - Listen for new changelogs (markdown output included)

• Comments events - Listen for new comments, edits & deletions

To get started, head over to Settings → Advanced → Webhooks

Feedback quality-of-life updates 💡

• Feedback board settings rework

• Customize CTA per board

• The board names & CTAs can now be translated

• AI board suggestion design improvement

• Public Portal search now highlights exact-match results

• Search posts on roadmaps

Users module quality-of-life updates 👤

• Basic User module functionalities are now available from the Starter plan

• Manually invite & give access to selected users via email

• Redesigned active user view

• Total number of users displayed in the top-left corner

• User Roles are now called User Tags

That’s all for December.
This year has been amazing and we are beyond grateful to have you as our customers! 🙏

Thank you and Happy New Year,
Team Featurebase

Hey there! 👋

Every month, I think, “Next month we’ll have fewer updates.” And every month, I’m hilariously wrong. 😆

Fun fact: this is our first newsletter sent using our own Changelog!

We’ve improved the email design and added options to exclude updates from widgets & the public forum. It’s basically an email tool now—saving us (and hopefully you) money by cutting out another subscription. 😅

Now, let’s see what’s new in November:

Feedback Module

• Huge roadmap rework

• AI feedback grouping & duplicate posts finder

• Company-only boards

• Custom field filtering

Help Center

• Help Center AI answers

• Help Center privacy controls

Other

• Customize the public portal menu

• Use changelog as an “email tool”

• User banning

• Many smaller improvements

Phew, that’s a lot. I’ll try to highlight only the most important stuff. 👇

A couple of 5 min reads by us ☕

• What are product Insights & how to collect them

• Why is qualitative feedback important & how to collect it

• What is product service management & why is it important?

Huge roadmap rework 🗺️

The roadmap finally got its long-deserved power-up!

You no longer have to use one roadmap for everything—the new roadmap module allows creating different highly customized roadmaps for internal planning, multiple products, user segments, etc.

Here are just a few ways you can use the new roadmaps:

• Product-specific roadmaps: Ideal for managing multiple products and providing a focused view for each, like we do.

• Public and internal roadmaps: Keep your internal planning private while sharing a public roadmap with users—each audience sees only what they need.

• User-segment roadmaps: Show different roadmaps to different user segments that you have created.

Learn more: Creating & editing roadmaps

AI feedback grouping & duplicate posts finder 🖇️

Our AI feedback management features just got even more useful! You can now let AI automatically group all related posts in a single view to:

• Identify trends

• Understand all feedback on a specific topic

• Merge duplicates.

There's also a ‘Find duplicates’ view that's better optimized for merging duplicate feedback. The posts are grouped more precisely and pre-selected for merging. All you need to do is click the button.

Help Center updates 📚

AI search answers ✨

Instead of sending users to read lengthy articles, you can now give them quick, helpful answers straight from the search bar. From our testing, the results are crazy good!

Good to know:

• It automatically works in different languages

• It’s always automatically up to date

• It uses information only from the articles to which the user has access. This ensures that your end-users won’t access your private articles.

Help Center privacy controls 🔒

You can now limit help articles to your internal team or specific customer segments. Learn more about help center privacy settings here →

Customize the public portal menu 🎨

You can completely customize your public portal's top menu by renaming modules, changing their order, and translating them.

You can also link to external sites. For example, you may want to link to:

• System status page

• Discord/Slack community

• External knowledge base (if you don’t use ours)

Learn to do that here →

All other updates 👇

Company-only boards

You can now default posts on selected boards to "company-only" - meaning they'll only be visible to your team and members of the author's company.

Use changelog as an “email tool” ✉️

The changelog emails now look even sleeker and are no longer cramped into a slim view. Plus, you can now send updates exclusively as emails, skipping widgets and the public forum altogether.

This means you can use Featurebase as a lightweight email tool! For example, we’ve ditched our email tool subscription and now use Changelogs to send monthly newsletters and general updates. 😉

User banning 🚫

Admins can now ban users, offering greater control over community and engagement.

Custom field filtering 🧩

You can now filter feedback by custom fields. This allows you to create powerful views to filter feedback by attributes like (product module, app version, etc.)

Smaller improvements:

• Fixed rare text editor issues (callouts & double image pasting)

• Resolved SSO access race condition for private orgs

• Improved changelog widget: cleaner syntax, unread count logic

• Upgraded infrastructure

• Plus minor tweaks

That’s all for November.
We have some super hot updates planned to melt all the snow, so stay tuned! 😉

Be epic,
Team Featurebase