Featurebase December Recap 🎄: Dashboard redesign, Live Chat preview, Webhooks, Segmented board access, and much more
Hey guys! 👋
Last year, we made our dream come true by reaching ramen profitability with Featurebase.
This year, we took our dream to a whole new level. 2024 has been absolutely amazing for us, and we couldn’t have done it without you guys—thank you! 🙏
Here’s what Santa brought us in December:
Huge dashboard redesign
Segmented feedback board access
Webhooks
Manual user invites
Tons of quality-of-life updates
A couple of daily reads written by us ☕
Featurebase Messenger (first preview) 🤫
We are currently working on a state-of-the-art Live Chat & AI support product that will be natively integrated with your entire Featurebase workspace.
This will enable AI agents that can:
Answers questions based on your Help Center
Automatically create feedback & subscribe users to existing posts for updates
Reference changelogs and your roadmap while answering questions
...And also has all the other basic features you’d expect from a Live Chat and email support tool.
The upcoming Featurebase Messenger will be the most customizable and high-quality Live Chat we know of. And thanks to our ecosystem advantage, it will unlock many powerful integrations that are impossible with other tools.
Oh, and this will be included for no extra cost on all paid plans. Stay tuned for more updates!
We’ll open beta testing for select users sometime in January. If you want to be the first to try it out, reply to this email 😉
Huge dashboard & settings redesign ✨
You’ve all probably noticed by now, but—surprise—the Dashboard has been redesigned! 😆
Since we’ve introduced multiple new modules (and are approaching the Live Chat module) we finally took the time to improve the Dashboard’s navigation.
The settings page has also been completely reworked to help you find the necessary information faster and easier.
Segmented feedback board access 🔐
You can now limit boards to only specific user groups that you've defined. This is especially useful for larger companies with multiple different product.
For example, you can create separate boards for different products that only the users of that product see.
Webhooks 🪝
You can now listen to all kinds of events on your Featurebase workspace to create your own automations:
Feedback events - Listen for post creation, updates, deletions & upvotes
Changelog events - Listen for new changelogs (markdown output included)
Comments events - Listen for new comments, edits & deletions
To get started, head over to Settings → Advanced → Webhooks
Feedback quality-of-life updates 💡
Feedback board settings rework
The board names & CTAs can now be translated
AI board suggestion design improvement
Public Portal search now highlights exact-match results
Search posts on roadmaps
Users module quality-of-life updates 👤
Basic User module functionalities are now available from the Starter plan
Redesigned active user view
Total number of users displayed in the top-left corner
User Roles are now called User Tags
That’s all for December.
This year has been amazing and we are beyond grateful to have you as our customers! 🙏
Thank you and Happy New Year,
Team Featurebase