Source / channel field for feedback posts
See whether a post is created coming from intercom, hubspot, zendesk, widgets, live chat, public forum, etc.
Especially as now you can create posts straight from our live chat on behalf of users and there could be some misunderstandings otherwise.
Also sometimes the context of where the posts was created is important.
Status: Next
Log in to comment and vote
No comments yet
Be the first to share your thoughts.