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When you're unable to answer a customer's question and need to pass to another team who will respond to the customer at a later stage.

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Best regards,{{admin.name}} from {{organization.displayName}}

Hey {name|there}! 👋

We cannot turn Latest Updates/Changelog off in the new support Messenger. Its deleted in both Visitors and Users (Home Cards) and also Modules Configuration has the tab turned off (that part works).We have also tried turning it off and on again, and it still seems to persist for all users.

Latest Updates always shown

An Anonymous User