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Capture customer requests that relate to their subscription

When you're unable to answer a customer's question and need to pass to another team who will respond to the customer at a later stage.

Request help with login issues, permissions, SSO, or account changes.

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Sometimes important chats get lost in the list and need to be resurfaced.Something similar to what Gmail has would be great, can push to the top of inbox:Google Workspace Updates: Gmail will now remind you to respond

Important chat stale warning

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