Help Center reactions 👍👎 (with a follow-up text box)

Let users react to articles to understand if they helped them or not. Otherwise, there’s no telling what the outcome was, especially since we don’t offer a chat function right now.

I like Posthog’s articles’ reactions, where they ask users a follow-up question after the reaction.

I think it would make reactions much more useful, as all users don’t have to leave this feedback, but those who want to let us know what could be improved can.

Also love that there’s a simple “👍 helpful” and “👎 could be better” choice instead of three emojis. Idk why there would even be the third 😐 emoji. It doesn’t convey anything…

You could later show the qualitative feedback responses next to the article in the editor and use the 👍 👎 for simple analytics overview, like intercom has done (below).

[https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01916a6d-0cc6-7da1-8b52-fa315d6a3297.png][https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01916a6b-569c-7737-8e4a-edf168a9503f.png]