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Capture customer requests that relate to their subscription

When you're unable to answer a customer's question and need to pass to another team who will respond to the customer at a later stage.

Request help with login issues, permissions, SSO, or account changes.

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Best regards,{{admin.name}} from {{organization.displayName}}

Hey {name|there}! 👋

The response from the Fibi AI bot is not appearing in the live chat view.Users have to navigate back to the main chat list to see the new message from the bot.Widget is being opened via win.Featurebase('showNewMessage') function

Fibi AI response is not appearing

An Anonymous User