We’ve completely redesigned the Users Directory to give you a deeper understanding of your customers and their actions - whether you’re in B2C or B2B. The new design also matches Featurebase’s growing functionality and makes it easier than ever to manage users and companies in one place.

Updated user profiles

We’ve redesigned user profiles to give you a complete picture of every customer in one place.

• Direct actions from profiles - start conversations (live chat and email) right from a user’s profile, and submit feedback on their behalf

• All context in one view - in addition to seeing all of their conversations, feedback, comments, and upvotes in one place, their Survey responses are also now included

Whether it’s a single customer or an entire company, you’ll see the full context of their relationship with your product right at your fingertips.

Company profiles (new)

We’ve introduced company profiles to give B2B teams a powerful new way to understand customers at the organizational level.

• Unified company view - all of a company’s conversations, feedback, and associated members are now visible in one place for effortless context

• Company attributes - add and track attributes at the company level to capture details that matter most to your team

Company profiles bring together everything you need to understand not just individual users, but the entire organization they belong to.

Get started with guides from our Users directory documentation.

As always, leave us feedback! 💫