In Progress
Live chat & help desk module
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
Sam Reed almost 2 years ago
Feature Request
In Progress
Live chat & help desk module
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
Sam Reed almost 2 years ago
Feature Request
In Progress
Upvote threshold for forwarding posts to issue management integrations
For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.
Dan Fox about 3 years ago
Feature Request
In Progress
Upvote threshold for forwarding posts to issue management integrations
For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.
Dan Fox about 3 years ago
Feature Request
In Progress
Hide From Search Engine
Hide From Search Engine. Add the option to add a no-index tag to the feedback portal.
Matt Cole about 3 years ago
Feature Request
In Progress
Hide From Search Engine
Hide From Search Engine. Add the option to add a no-index tag to the feedback portal.
Matt Cole about 3 years ago
Feature Request
Planned
Notion integration
We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.
An Anonymous User about 3 years ago
Feature Request
Planned
Notion integration
We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.
An Anonymous User about 3 years ago
Feature Request
Include image on roadmap cards
It's very helpful, as a user viewing a board, to have an image demonstrating the feature on the road map. It also looks like and clean: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1680621423589.png]
An Anonymous User over 3 years ago
Feature Request
Include image on roadmap cards
It's very helpful, as a user viewing a board, to have an image demonstrating the feature on the road map. It also looks like and clean: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1680621423589.png]
An Anonymous User over 3 years ago
Feature Request
Optional field for changelog entries to enter a product version
For customers with on-premise installations, it is useful to know from which product version a certain feature is available. Therefore I would like to have an optional field "Version" which should be visible in the changelog. There should be a filter to select all changes which are available for a specific version. An alternative would be if custom tags could also be used for the changlog, so we could use custom tags for versions but they could be used for anything else as well. Again a filter for custom tags would be necessary then.
Sam Reed about 5 years ago
Feature Request
Optional field for changelog entries to enter a product version
For customers with on-premise installations, it is useful to know from which product version a certain feature is available. Therefore I would like to have an optional field "Version" which should be visible in the changelog. There should be a filter to select all changes which are available for a specific version. An alternative would be if custom tags could also be used for the changlog, so we could use custom tags for versions but they could be used for anything else as well. Again a filter for custom tags would be necessary then.
Sam Reed about 5 years ago
Feature Request
Planned
Better Experience for "Multi-Brand" Companies
Hi, As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users. At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution. The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once. I've made a small sketch to explain the concept easier: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png]
An Anonymous User over 2 years ago
Feature Request
Planned
Better Experience for "Multi-Brand" Companies
Hi, As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users. At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution. The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once. I've made a small sketch to explain the concept easier: [https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png]
An Anonymous User over 2 years ago
Feature Request
Integration with Freshdesk for feedback
It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the freshdesk
Preview user almost 3 years ago
Integrations
Integration with Freshdesk for feedback
It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the freshdesk
Preview user almost 3 years ago
Integrations
n8n integration
Connect Featurebase natively with n8n.io [http://n8n.com] to build automations and connect Featurebase with other apps.
Matt Cole about 1 year ago
Integrations
n8n integration
Connect Featurebase natively with n8n.io [http://n8n.com] to build automations and connect Featurebase with other apps.
Matt Cole about 1 year ago
Integrations
In Progress
Workflows & automations for the Support Platform
Set up custom automations and workflows based on the rules you define, like: Assigning chats automatically to the correct teammates / teams [https://feedback.featurebase.app/p/assignment-options-for-inbox] Auto-close conversations [https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting] SLAs [https://feedback.featurebase.app/p/service-level-agreements-slas] Automatic follow-up questions from Fibi [https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got] Email ticket autoreplies [https://feedback.featurebase.app/p/email-ticket-autoreply] etc
Max Hunt over 1 year ago
Feature Request
In Progress
Workflows & automations for the Support Platform
Set up custom automations and workflows based on the rules you define, like: Assigning chats automatically to the correct teammates / teams [https://feedback.featurebase.app/p/assignment-options-for-inbox] Auto-close conversations [https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting] SLAs [https://feedback.featurebase.app/p/service-level-agreements-slas] Automatic follow-up questions from Fibi [https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got] Email ticket autoreplies [https://feedback.featurebase.app/p/email-ticket-autoreply] etc
Max Hunt over 1 year ago
Feature Request
Planned
AI Comment summarization
Some teams get 50-100+ comments on popular feature request posts. We should add AI comment summarization that extracts insights and gives you the top-line ideas people have without the spam and duplicates.
An Anonymous User over 3 years ago
Feature Request
Planned
AI Comment summarization
Some teams get 50-100+ comments on popular feature request posts. We should add AI comment summarization that extracts insights and gives you the top-line ideas people have without the spam and duplicates.
An Anonymous User over 3 years ago
Feature Request
Planned
Salesforce integration
A salesforce integration that would: show prospects' feature requests and their status inside Salesforce allow searching and creating Featurebase posts from Salesforce sync customers and their attributes to Featurebase
An Anonymous User almost 3 years ago
Integrations
Planned
Salesforce integration
A salesforce integration that would: show prospects' feature requests and their status inside Salesforce allow searching and creating Featurebase posts from Salesforce sync customers and their attributes to Featurebase
An Anonymous User almost 3 years ago
Integrations
Product/Onboarding Tour Widget
Would be nice with a widget for a simple product/onboarding tour for users that has signed in for the first time. This could be connected to parts/features in the UI and briefly explain them. It would be nice if this could also connect to the feedback module so users can leave feedback while going through the tour.
An Anonymous User over 1 year ago
Feature Request
Product/Onboarding Tour Widget
Would be nice with a widget for a simple product/onboarding tour for users that has signed in for the first time. This could be connected to parts/features in the UI and briefly explain them. It would be nice if this could also connect to the feedback module so users can leave feedback while going through the tour.
An Anonymous User over 1 year ago
Feature Request
In Progress
Slack integration for support module
Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are. A bot in Slack that can respond to customers’ requests Create posts from requests in slack automatically Answer to customers in Slack from FB messenger interface etc.
An Anonymous User over 1 year ago
Integrations
In Progress
Slack integration for support module
Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are. A bot in Slack that can respond to customers’ requests Create posts from requests in slack automatically Answer to customers in Slack from FB messenger interface etc.
An Anonymous User over 1 year ago
Integrations
Post with e-mail only (without password)
Currently there is an option to sign in with e-mail and password or to allow anonymous postings. There should be a third option to allow new submissions or upvotes with e-mail address only. Users can add submissions or vote without registration, but they have to enter an e-mail address An email is sent to them, and they have to confirm the action with a link which is sent in the mail
An Anonymous User about 5 years ago
Feature Request
Post with e-mail only (without password)
Currently there is an option to sign in with e-mail and password or to allow anonymous postings. There should be a third option to allow new submissions or upvotes with e-mail address only. Users can add submissions or vote without registration, but they have to enter an e-mail address An email is sent to them, and they have to confirm the action with a link which is sent in the mail
An Anonymous User about 5 years ago
Feature Request
Planned
Sorting rework
Users want two sorting directions (ascending and descending) for all options. For example, if the sorting option is ‘Upvotes’ there should be two options: Descending: where it shows the most upvoted posts first Ascending: where it shows the least upvoted posts first. There should also be more status sorting options (some them renamed for clarity): Upvotes Upvoter revenue Trending Importance (avg. of Usage Frequency, Urgency, and Importance) Status Status updated date Posted date Due date Manual Also for roadmaps, it’s quite critical to have a manual sorting option [https://feedback.featurebase.app/p/manually-prioritize-cards-on-roadmap-by-dragging]. And ‘Pending’ should be a filter, not a sorting option. This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort ‘oldest posts first’ for example, but can’t with the current system.
An Anonymous User over 1 year ago
Feature Request
Planned
Sorting rework
Users want two sorting directions (ascending and descending) for all options. For example, if the sorting option is ‘Upvotes’ there should be two options: Descending: where it shows the most upvoted posts first Ascending: where it shows the least upvoted posts first. There should also be more status sorting options (some them renamed for clarity): Upvotes Upvoter revenue Trending Importance (avg. of Usage Frequency, Urgency, and Importance) Status Status updated date Posted date Due date Manual Also for roadmaps, it’s quite critical to have a manual sorting option [https://feedback.featurebase.app/p/manually-prioritize-cards-on-roadmap-by-dragging]. And ‘Pending’ should be a filter, not a sorting option. This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort ‘oldest posts first’ for example, but can’t with the current system.
An Anonymous User over 1 year ago
Feature Request
Attio CRM integration
Same as with Hubspot and other CRMs but even more powerful workflows. Automatically create all of your Featurebase users as person records in Attio See customers’ feedback and support conversations on their profile Submit feedback on behalf of customers through attio (from their profile, call transcripts, emails.)
An Anonymous User over 1 year ago
Integrations
Attio CRM integration
Same as with Hubspot and other CRMs but even more powerful workflows. Automatically create all of your Featurebase users as person records in Attio See customers’ feedback and support conversations on their profile Submit feedback on behalf of customers through attio (from their profile, call transcripts, emails.)
An Anonymous User over 1 year ago
Integrations
Planned
Enable subdirectory hosting of changelog instead of subdomain
Instead of using changelog.domain.com [http://feedback.domain.com], it'd be great to use domain.com/changelog [http://domain.com/changelog] or a customizable directory. Intercom currently supports this and would love it for SEO purposes. Subdomains while OK for SEO dont contribute to root domain as they're considered separate sites.
An Anonymous User over 2 years ago
Feature Request
Planned
Enable subdirectory hosting of changelog instead of subdomain
Instead of using changelog.domain.com [http://feedback.domain.com], it'd be great to use domain.com/changelog [http://domain.com/changelog] or a customizable directory. Intercom currently supports this and would love it for SEO purposes. Subdomains while OK for SEO dont contribute to root domain as they're considered separate sites.
An Anonymous User over 2 years ago
Feature Request